Build the Operational Engine Behind Cielo

Cielo is looking for an experienced, highly organized and commercially minded Real Estate Operations Manager to oversee the day-to-day operations of our growing real estate business in Dubai.

This is a key leadership position within the company.

We are looking for someone who can bring structure, accountability, efficiency and consistency across the business — ensuring our agents, management, marketing team and support functions have the systems and processes they need to perform at their best.

You will be the person who makes sure things happen.

From transaction coordination and agent onboarding to CRM discipline, documentation, compliance, reporting, office operations and internal processes, you will have visibility across the business and take ownership of keeping Cielo running efficiently.

The Role

As Real Estate Operations Manager, you will work closely with Cielo’s leadership team and act as the operational link between management, sales, marketing, administration and our property consultants.

Your role will be to identify where processes can be improved, introduce better systems, solve operational problems before they become bigger issues, and ensure standards are consistently followed across the company.

This position requires someone who is comfortable taking responsibility.

We don’t want someone who simply identifies problems.

We want someone who solves them.

Key Responsibilities

Business Operations

Oversee the day-to-day operational activities of the agency.
Develop, implement and continuously improve internal processes and procedures.
Ensure teams are working efficiently and following established company standards.
Identify operational bottlenecks and implement practical solutions.
Coordinate across sales, marketing, administration and management.
Create clear workflows, responsibilities and accountability across the business.
Support leadership with operational planning and execution.
Ensure important tasks, deadlines and follow-ups do not get missed.

Sales & Agent Operations

Support property consultants with the operational requirements needed to conduct business efficiently.
Establish clear processes for listings, viewings, offers, transactions and handovers.
Monitor agent activity and ensure CRM records are maintained accurately.
Support the management of sales pipelines and transaction progress.
Coordinate between agents and internal departments.
Ensure agents receive the information, tools and resources required to perform.
Help management identify operational issues affecting agent productivity.
Maintain clear internal communication and accountability.

Agent Onboarding & Offboarding

Own and continuously improve the onboarding experience for new Cielo team members.

This includes:

Preparing onboarding documentation and checklists.
Coordinating system and CRM access.
Ensuring agents understand company processes and standards.
Coordinating training and introductions.
Ensuring required documentation is collected.
Tracking onboarding progress.
Managing offboarding procedures professionally and securely.

Our goal is for every new team member to immediately feel that they have joined an organized, professional and well-run company.

Transactions & Documentation

Oversee transaction administration and coordination.
Ensure required documents are completed correctly and on time.
Maintain accurate transaction records.
Coordinate documentation between agents, clients and relevant parties.
Monitor deals from agreed offer through to completion.
Ensure commissions and transaction information are recorded accurately.
Create processes that minimize errors and delays.
Maintain organized digital records and documentation.

CRM & Systems

Take ownership of operational discipline within Cielo’s CRM and internal systems.

You will:

Ensure leads, clients, listings and transactions are recorded correctly.
Establish CRM standards and workflows.
Monitor CRM usage across the sales team.
Improve lead allocation and follow-up processes.
Maintain accurate data.
Identify opportunities for automation.
Work with management to improve reporting and visibility.
Evaluate new technology and systems where they can improve productivity.

You should be comfortable using technology to make the business faster, smarter and more organized.

Listings & Property Operations

Ensure property listings are accurate and complete before publication.
Coordinate listing documentation and approvals.
Maintain listing quality standards.
Monitor listing status and availability.
Help ensure property portals and internal systems contain accurate information.
Coordinate with marketing where listings require photography, videography or promotional campaigns.
Establish clear processes for exclusive and priority listings.

Compliance & Standards

Help ensure company processes follow relevant Dubai and UAE real estate requirements.
Maintain appropriate internal documentation and records.
Ensure required forms and approvals are completed.
Support management in maintaining high professional and operational standards.
Keep internal procedures updated as requirements change.
Ensure client and company information is handled professionally and confidentially.

Knowledge of Dubai Land Department (DLD), RERA processes and Dubai real estate transaction procedures is highly desirable.

Reporting & Performance

Provide management with clear visibility into how the business is operating.

You will help track and report on areas such as:

Sales pipeline
Transactions
Agent activity
Listings
Lead distribution and follow-up
Conversion
Operational KPIs
Commission tracking
Team performance
Business productivity

The objective is simple:

Management should be able to understand what is happening in the business without having to chase information.

Office & Team Operations

Ensure the office operates professionally and efficiently.
Coordinate suppliers, vendors and external service providers where required.
Support recruitment and team growth from an operational perspective.
Maintain company documentation, templates and internal resources.
Help coordinate meetings, training sessions and company initiatives.
Create an organized and positive working environment.
Support management with special projects and business priorities.

Who We’re Looking For

This is an experienced operations position.

The ideal candidate is someone who naturally creates order.

You notice when something isn’t working.

You follow up.

You ask questions.

You create a process.

You make sure people know what they are responsible for.

And most importantly — you make sure it gets done.

You should have:

Proven experience in operations, preferably within real estate.
Strong understanding of Dubai real estate agency operations.
Excellent organizational and project-management skills.
Experience managing multiple departments, priorities and deadlines.
Strong knowledge of CRM systems and operational technology.
Excellent attention to detail.
Strong problem-solving and decision-making abilities.
Confidence working with salespeople and senior management.
Excellent written and verbal communication skills.
Strong reporting and analytical capabilities.
Ability to create and document processes and SOPs.
High level of professionalism and discretion.
Ability to work independently and take ownership.
A calm, solutions-focused approach in a fast-moving environment.

Previous experience within a Dubai real estate brokerage is highly preferred.

The Person Behind the Role

We are looking for someone who thinks like an owner.

Someone who asks:

“How can we make this better?”

rather than:

“Who is responsible for this?”

You should enjoy creating structure in a fast-moving environment and be comfortable holding people accountable while maintaining strong professional relationships.

You will need to move comfortably between the details of an individual transaction and the bigger picture of how the entire business operates.

What Success Looks Like

A successful Operations Manager at Cielo will create a business where:

Agents spend more time selling and less time dealing with administration.
Leads are tracked and followed up correctly.
Transactions move efficiently.
Listings are accurate and professionally managed.
New employees have a structured onboarding experience.
Management has clear visibility through accurate reporting.
Processes are documented rather than living in people’s heads.
Teams understand their responsibilities.
Problems are identified and solved quickly.
The company can grow without creating operational chaos.

Ultimately, your job is to make Cielo easier to operate and easier to scale.

Why Join Cielo?

Cielo is building a modern, ambitious real estate business in Dubai, and operations will be fundamental to that growth.

This is an opportunity to have a meaningful influence on how the company is structured and how it operates as it grows.

You won’t simply inherit processes.

You will help build them.

If you are someone who enjoys creating structure, improving systems, solving problems and helping high-performing teams operate at their best, we would like to hear from you.

How to Apply

Please submit:

Your CV
A short introduction outlining your real estate operations experience
Your experience working within the Dubai property market
Examples of processes, systems or operational improvements you have previously implemented
Your current location and availability

Operations Manager